Small businesses must have affordable, versatile communication tools that are feature-rich to compete. Hence why VoIP phone services are becoming the default choice, providing low-cost calling, features such as call routing, CRMs, along with unlimited user scalability. With so many providers to choose from, it can be porentially overwhelming to select the right one. In this guide to the top five small business VoIP phone services in 2025, I’ll compare features, pricing and strengths, so you can make your decision based on some good solid information. Whether you’re a single entrepreneur or leader of a small team, you’ll find actionable advice to help you choose a service that works for you.
The Canadian company Wondercomm is offering a phone service designed for small businesses VoIP that emphasizes price and ease of set-up. Available offers enterprise class features such as high definition voice quality, intelligent call routing, and seamless mobile integration at massively reduced charges. Its plug-and-play hardware, plus its no-upfront-cost model make it appealing to startups and small teams.
Key Features:Unlimited local and long distance in the US and Canada, custom IVR, voicemail to email, mobile app compatibility with most devices.
Pricing: Began at $10 per user per month (5-user minimum), with carrier cost billed for calling.
Best For: Small businesses looking for an affordable and feature-packed VoIP service with a small set-up time.
Notable Benefit: Preconfigured phones and on-premise support make switching from an analog phone system easy.
The emphasis on scalability makes it ideal for companies looking to easily add (or remove) users or new features as their teams grow. Its dedicated VoIP network recommendations mean you’re also getting high call quality, just understand that businesses with more than 10 phones might need a separate VLAN to get the best performance.
Zoom Phone takes advantage of the familiarity of Zoom’s well-known video conferencing platform and provides a budget-friendly VoIP phone service to customers. Another is how well it plays with Zoom Meetings, which makes it a natural fit for businesses that have already bought into Zoom for virtual collaboration. It has an intuitive dashboard, and the pricing is competitive, so it is a good option for small businesses which want something affordable and easy to use.
Key Features: Domestic calling, SMS, call forwarding, Slack, Google Workspace, and Salesforce integration, and more.
Pricing: Begins around $10 per user per month, with extras such as toll-free numbers at extra cost.
Best For: Small businesses in need of a low-cost, easy-to-use VoIP service that includes video conferencing.
Best For: Starting at $5.90 per device per month, Hardware-as-a-Service models allow businesses to spread the cost of desk phones over time.
Zoom Phone is also great for firms with high volume of calls due to its broad compatibility with hardware from several IP phone makers. But its toll-free number add-on can be expensive, so businesses that would require extensive toll-free calling might want to look elsewhere.
RingCentral is a solid SIP Phones service for companies that want a lot of features for a fair price and offers plans for businesses of any size. Its web-based solution unifies voice, video and team messaging, helping businesses to communicate more efficiently every day. RingCentral is an easy-to-use communication platform that scales with your business, making it easy to upgrade from a small number of users to full-fledged teams.
Key Features: Unlimited US and Canada calling, AI-driven call analytics, call recording, and integration with CRM solutions like Salesforce and HubSpot.
Pricing: Begins at $20 per user per month (billed annually), with more advanced plans including features like real-time analytics and unlimited storage.
When to Use: Good for businesses that need an all-in-one solution and the ability to quickly and easily integrate.
Standout feature: 99.999% uptime SLA keeps interruptions to a minimum, essential for customer-facing teams.
Its desktop and mobile apps enable remote workers to stay in the loop, while its more advanced call handling features, such as call whispering and monitoring, are ideal for sales and support teams. Its entry-level plan, however, caps text messages at 25 per user per month, so text-heavy businesses might need to upgrade.
8x8 is a flexible VoIP phone service with excellent support options, and it scored a perfect 5 out of 5 for support in my most recent reviews. Its X Series platform combines voice, video, chat and contact center in one easy-to-use (and easy-to-understand) package, which is why it's Ideal for small businesses looking for a simple, but powerful communications platform. The service’s AI capabilities, such as call transcription and meeting summarization, make it valuable for data-driven teams.
Highlights: Unlimited calls to 13 countries, AI transcription, and permission to integrate with Salesforce, Zendesk and Microsoft Dynamics.
Pricing: It cost around $15 per user per month with great contact center features in higher plans.
Ideal For: Companies looking for affordability and great customer service.
Takeaway: Enterprise-level encryption that meets HIPAA, GDPR and CCPA requirements, perfect for security-minded enterprises.
8x8 has a user-friendly dashboard and solid mobile app, and offers a generous cloud-based calling and SMS (texting) package. But its video conferencing may be a bit behind competitors such as Zoom Phone.
OpenPhone is a business-focused VoIP phone service for small companies that focuses on simplicity, collaboration, and affordable VoIP solutions. Its shared phone number capability enables team members to answer calls and texts in the same inbox, resulting in fewer missed messages and more timely customer responses. OpenPhone, with its transparent pricing and seven-day free trial, is a low- to no-risk choice for startups.
Standout Features: Unlimited free calling in the US and Canada, shared phone numbers, auto-reply texts, Slack integration, Gmail integration and Zapier integration.
Pricing: Begins at $15/user per month; added lines, $5/month more.
Best For: Small teams interested in working with a collaborative, mobile-friendly VoIP software.
Distinguishing Feature: Free number porting and clear international calling rates make managing expenses easy.
OpenPhone With a simple interface and team-friendly features, OpenPhone is another good option, though some advanced call center functions leave it behind ring RingCentral or 8x8. It’s a great option for businesses more interested in flexibility and customer engagement than data analysis.
Choosing the best VoIP phone service means considering your company’s specific needs. Here are several things to consider:
Call Volume and Geographic Needs: Verify that the service provider includes unlimited calling to your popular destinations. For instance, Wondercomm offers unlimited US and Canada calling, versus 8x8's 13 countries.
Integration Options: Ensure that the system will integrate on a tool level such as a CRM tool for productivity applications. RingCentral and 8x8 are particularly strong in this area, both with integrations that fit snugly into apps you might be using already, from Salesforce to Zendesk.
Simple to Install and Intuitive Support: Service providers such as Wondercomm and 8x8 come with plug-and-play hardware and 24/7 support to minimize installation time and technical hassles.
Security: Make sure the service meets the industry standards like the GDPR or the HIPAA if sensitive customer data has been handled. 8x8’s encryption and compliance tools are a standout here.
It’s useful to test the provider’s dashboard and mobile app prior to purchasing to be sure it suits your team’s workflow. Many companies have free trials or demos to try out their platforms.
The right VoIP phone services can change the way your small business communicates, with advanced features and greater flexibility compared to traditional phone systems, along with lower long-term costs. RingCentral is a convenient option for up-and-coming teams, Zoom Phone is a cost-effective product with which many businesses may already be familiar, our website offers affordable flexibility, 8x8 finds the right balance between cost-effectiveness and support, and there’s OpenPhone, which is all about making team collaboration simpler for small groups. Every provider has its strengths, so consider the call volume, integration requirements and budget for your business when making your choice.
To explore a provider that prioritizes affordability and ease of use, visit https://wondercomm.net/ for tailored VoIP solutions. Take advantage of free trials or demos from these providers to test their platforms and find the best fit for your small business in 2025.
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Our Address: 535 Yates St, Victoria, BC V8W 2Z6, Canada
Mail us at: hello@wondercomm.net
Call us at: +1 (320) 888-0007
Find detailed information about this at:https://wondercomm.net/
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